Returns

How to Return, Cancel and Change

Returns, Cancellations and Exchanges

My product is broken, what should I do?

If the product you ordered is found to be broken, we ask you to keep a report if the cargo officer is with you, and if he has left you, call the branch back to get a report. In the meantime, we kindly request you to inform our customer representatives that your product is broken through the Customer Service link. If you do not want to request a new product, once the product reaches us, the product amount will be returned to the credit card you used while shopping. Shipping costs are covered by us.

Products are checked by us before they are packaged. For this reason, it is necessary to keep a record in case the product comes out of the box damaged. We would like you to know that we cannot accept the return of the product if the report is not kept.

I want to change the product?

Unfortunately, we are unable to exchange products, as the sales on our site are limited to stocks. We would like you to know that if you are not satisfied with the product or if it is damaged in the cargo, we cannot make any changes, and we can only refund your order amount for the product price. If the product you request for change is still being sold on our site, you can return the product you have and order a new product. Your exchange requests will be considered as a return request.

Return request exceeding 15 days

If more than 15 days have passed since the product you want to return was delivered to you, your return request will be directed to the supplier company. For this reason, we kindly ask you to request a refund within 15 days of receiving the product for the products you are not satisfied with.

I want to cancel my order?

If you want to cancel your order before it enters the shipping process, it is sufficient to inform our customer representatives through your Customer Services department. Our customer representatives will cancel your order and return your shopping amount to your credit card in full.

After your order is delivered to the cargo, you can contact our customer representatives by creating a ticket in the 24/7 Support Notification section with your order cancellation process. If a cancellation request is made regarding the orders delivered to the cargo, your order will be recalled from the cargo company. When the cargo is returned to us, your order amount is paid back to the credit card you used for shopping, deducting the shipping fee.

When will the refunded fee be reflected in my account?

The refund for your canceled or returned orders is made to the credit card you used for the shopping within 24 hours after the product reaches us.

If the shopping is in installments and your account has been cut by the bank between the date of your shopping and the date of your return request, the refund amount will be reflected on your credit card in the amount of installments every month. This situation is completely caused by the bank. And we cannot make any changes to this procedure.

Can I change my delivery and billing addresses?

Your order will be delivered to the address you provided. One of the most common reasons for delayed deliveries is insufficient address information. Please enter your delivery address fully and completely.

Since the billing address information cannot be changed after the invoicing process, do not confirm your order without making sure that your billing information is correct.

My order came broken with impact, what should I do?

The products that Studionoid.com sells are subject to damage control when they are picked up from the vendors to deliver them to you, our valued members, and packaged to be delivered to the cargo company. No damaged products are sent by takibu.com.

However, due to their nature, some sensitive products may be damaged during direct transportation or due to cargo loading. In this type of situation, when your order is delivered to you by the courier, you must check the outer package for damage before receiving it, and in case of any damage, you must have a Damage Determination Report prepared.

Another issue that we want you to pay attention to regarding the damage assessment report is the statements made by the cargo officers in the report.

For example, there is no damage to the parcel. Please warn the officer to keep a report with complete and correct words for your product, such as the product is damaged.

In case of damage that you notice after receiving your order, you must immediately inform your cargo branch and request assistance in preparing the damage report. If you cannot get the necessary help from the cargo branch, let us know.

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My bill was not delivered with my order. What should I do?

All of the orders delivered by courier are delivered to the courier company according to the invoice and with an invoice. Our official invoice is an integral part of your sent order.

Your invoice is delivered to you in a transparent plastic pocket bag outside of the parcel in which your order is placed. If the invoice in this pocket is not given to you by the cargo company for any reason, please remind the cargo officer and ask for it persistently.

For the undelivered invoice despite all your requests, please take a report and notify us. As soon as the cargo company finds it or a stamped copy like the original will be sent to you by us.

Are deliveries made to Address Only?

All shipments are delivered to the address and the relevant person. Goods cannot be delivered from the cargo branch. In case the buyer is not at the address, delivery can be made to his first degree relative after checking the identity information. If no one can be reached, you should pick up your cargo from the nearest cargo branch.

There is no cargo company in our location, how will I receive my order?

The courier companies that we have a contract with (the courier company that brought your product to you) can deliver products to all points of Turkey. If there is no cargo agency in your location, it is called Mobile Zone and the product is delivered to you on certain days of the week. However, you may need to pay an additional 5 TL to your shipping price for this.

How will I know that my order has been shipped?

First of all, an e-mail will be sent to your e-mail address registered in the system, containing your order to be shipped and the cargo tracking number. Or, you can review in detail by entering my orders in the My Account section of our website.

The product I bought is defective, what should I do?

The products you bought that are defective in their packaging are classified as defective products. For "exchange transactions", you must send it directly to Takibu.com, in its original packaging and with all accessories, as you received it. Label, tape, text etc. in its original packaging. (ATTENTION!) Defective products for which exchange is requested MUST BE SENT WITH ALL THE ACCESSORIES AND THE COMPLETE PACKAGING. Otherwise, there will be problems in the exchange process.

You must inform us before sending it. You must send your changes with the courier company that came to you with a payment against us. Apart from this, your products will not be received from any cargo company.

There are 3 alternatives for your new products that are defective in their packaging; repair, exchange or return. Therefore, we kindly ask you to indicate your request in the support ticket record.

The duration of the process of the products received by us, the change depends on the stocks of the supplier, the return depends on the report to be given by the authorized service, and the repair depends on the repair time of the authorized service. Takibu.com will try to finalize your transaction as soon as possible by taking the necessary actions to the suppliers and authorized services in order not to make you a victim.